In the fast-paced world of food and beverage logistics, efficiency, reliability, and safety are non-negotiable. At the XTL Group, which encompasses our Transport, Logistics and Distribution divisions, as well as CBT Inc and Savoie Express Inc—we form a powerhouse alliance that delivers comprehensive solutions for food shippers. Together, we offer custom end-to-end supply chain services, seamlessly blending our strengths to meet the industry’s diverse needs.

A Legacy of Excellence

Founded in 1985, XTL has been a trailblazer in crafting custom supply chain solutions. Boasting over 450 trucks, 1250 trailers, and 2.5 million square feet of warehouse space, our capabilities are expansive. Our services span dry and temperature-controlled over-the-road and intermodal transportation, logistics, and ambient warehousing. With state-of-the-art equipment and deep-rooted experience, we ensure smooth supply chain operations, maintaining the quality of fresh, frozen, and dry food products. 

CBT Inc has been a significant logistics provider for the food service giants as well as the top poultry and egg producers in southeastern U.S. since 1989. Operating out of Oakwood, GA, CBT complements the XTL offering by prioritizing exceptional customer service to the domestic U.S. market. CBT’s experience comes from years of familiarizing themselves with the various industry shipping and receiving requirements, time-sensitive shelf dates, weight limitations, and proper handling techniques. Their extensive carrier network ensures reliable capacity and on-time deliveries, establishing them as a trusted partner for food shippers.

Since 1964, Savoie Express has been committed to delivering excellence with every mile. With a fleet of over 40 trucks out of Manseau, QC, Savoie Express provides top-tier service that compliments XTL service regions while also extending the XTL reach further into eastern Canada. Becoming a part of the XTL Group fueled significant growth, doubling their fleet and enhancing service capabilities. Specializing in hauling perishable products across North America, Savoie Express’s dedication to partnership through service has been a cornerstone of their long-term success.

Solving Industry Challenges

At XTL, solving business problems for food shippers begins with understanding root issues and collaborating with all parties involved. We blend expertise, state-of-the-art equipment, and clear communication channels to quickly resolve problems. Our established network provides consistent capacity, crucial for maintaining the quality and timely delivery of food products.

CBT’s focus on building strong relationships and leveraging technology, ensures reliable capacity and on-time deliveries. CBT’s proactive approach to staying updated with industry trends and technology paired with extensive experience, has enabled them to stay competitive and agile while also bringing stability to fluctuating market conditions. This level of support has been instrumental in their customers’ success within their transportation departments.

Savoie Express remains steadfast in its growth objectives since becoming a part of the XTL Group. Doubling their fleet and recruiting dedicated drivers has enabled them to meet customer demands effectively, ensuring reliable service. Their unwavering commitment to never letting a customer down is vital in the perishable goods sector. Savoie Express always has a contingency plan to offer solutions for unexpected challenges ensuring deliveries are completed on time, every time.

Recent Achievements and Success Stories

In the past year, XTL has achieved AIB International accreditation in four of our nine distribution centers, with plans to expand this accreditation further. This milestone reflects our commitment to maintaining the highest standards of food safety and good manufacturing practices. By investing in new infrastructure and securing necessary accreditations, we provide our partners with room to grow, offering stable and long-term solutions.

CBT has made significant strides by joining the TIA Fraud Task Force to combat industry fraud and enhancing the carrier vetting process. These continuous efforts to create a positive work environment based on trust and respect have contributed to CBT’s growth and success.

Savoie Express’s proud legacy since 1964, combined with their recent growth, showcases their commitment to excellence. Their long-standing relationships and dedicated service have been crucial to their success. A prime example of their impact is their ability to adapt and maintain high service standards amidst industry challenges, solidifying their reputation as a dependable partner in the logistics of perishable goods.

Conclusion

The synergy between XTL, CBT, and Savoie Express exemplifies the power of collaboration in the logistics industry. By combining our unique strengths and an unwavering commitment to excellence, we provide comprehensive and reliable solutions for food and beverage shippers. This integrated approach ensures that supply chains remain efficient, safe, and adaptable, meeting the ever-changing demands of the industry.

Keurig Dr Pepper Canada takes over 100,000 sq. ft. of XTL Group’s new distribution centre to support growth and enhance customer service in Western Canada

Balzac, Alberta, July 22, 2024 – Keurig Canada Inc., doing business as Keurig Dr Pepper Canada (KDP Canada), announced today an expansion of its distribution capabilities through an agreement with XTL Group (XTL) for the lease of a 100,000 square foot space in their new warehouse in Balzac, just outside of Calgary. This strategic expansion is designed to significantly enhance the Company’s ability to service its growing customer base in Western Canada and, in part, supports the creation of 50 new jobs for Albertans. By strengthening its supply chain network and improving operational productivity, KDP Canada aims to support the increasing demand for its diverse product range and its ongoing growth.

Covering an impressive 474,000 square feet, this state-of-the-art facility, managed and operated by XTL Group, includes 40-foot clearance, 16,000 racking positions, over 400,000 sq. ft of bulk storage, 112 loading dock doors, 120 trailer parking spots and is C-TPAT certified, making it the ideal choice for preserving bottled beverages, coffee products, and small appliances.

Keurig Dr Pepper Canada’s operations from the new XTL distribution centre will begin in July 2024. Other terms of the agreement have not been disclosed.

Quotes

“In addition to expanding our already significant distribution footprint in Canada, the decision to establish our operations in this new distribution centre in the Calgary region marks a major milestone in our growth and innovation journey. This multi-million-dollar investment over the next five years underscores our unwavering commitment to providing exceptional service to our customers in Western Canada. This new collaboration with the XTL team will also enable us to improve the flexibility and responsiveness of our operations from the Port of Vancouver.”

Carl Saba, Vice-President of Supply Chain & Operations, Keurig Dr Pepper Canada

“XTL Group has made a significant investment in Alberta’s economic sector with the creation of over 200 jobs since we first began operating here in 2008. The construction of this infrastructure will lead to an additional 50 jobs in handling, logistics management, and delivery services to serve tenant businesses. Our team is proud to provide world-class infrastructure to support the operations and initiatives of companies like Keurig Dr Pepper Canada that wish to establish a foothold in the Calgary region.”

Luc Francoeur, VP Sales, XTL Group

“We’re thrilled that Keurig Dr Pepper has chosen to invest in Alberta, making us a part of their Western Canada expansion. This is one more proof point that Alberta is the best place to do business. Our ongoing work to build Alberta’s economy means more jobs for Albertans in more industries.”

Danielle Smith, Premier of Alberta

“Alberta’s government is proud to welcome Keurig Dr Pepper Canada to Alberta. Their decision to expand their distribution capabilities in Rocky View County represents a significant vote of confidence in Alberta’s economic resilience and strategic advantages. This multi-million-dollar investment underscores our commitment to fostering job creation and economic growth in Western Canada.”

Matt Jones, Alberta Minister of Jobs, Economy and Trade

“We are honoured that Balzac was chosen for Keurig Dr Pepper’s first western Canadian location. The decision to join our growing and varied list of companies underscores the County’s commitment to fostering a supportive and thriving business environment and we look forward to seeing the positive impact and opportunities this expansion brings to our region’s economy.”

Reeve Crystal Kissel, Rocky View County

“Keurig Dr Pepper and XTL Group’s investment is a significant win for Alberta, creating more than 50 permanent new jobs and positioning Balzac as a distribution hub. Collaboration between Invest Alberta, Keurig Dr Pepper Canada, and Rocky View County supported their final decision with this strategic expansion of their operations. We are honoured to help the company better service their Western Canadian base while enhancing the Alberta economy with this high-profile group of brands.”

Rick Christiaanse, CEO, Invest Alberta

About Keurig Dr Pepper Canada

Keurig Dr Pepper Canada is a leading beverage company, with a portfolio of more than 70 owned, licensed, and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We hold leadership positions in categories including coffee, tea, soft drinks, juice and mixers, and have the #1 single-serve coffee brewing system in the country. Our innovative partnership model builds emerging growth platforms in categories such as premium coffee, energy, sports hydration and non-alcoholic beer. Our iconic brands include Canada Dry^®, Van Houtte^®, Keurig^®, Crush^®, Dr Pepper^®, Mott’s^® Clamato^®, Mott’s^® Fruitsations^®, Timothy’s^®, Atypique^®, and Snapple^®. Driven by a purpose to Drink Well. Do Good., our 1,500 employees aim to enhance the experience of every beverage occasion and to make a positive impact for people, communities, and the planet. For more information, visit keurigdrpepper.ca and follow us on LinkedIn. To learn more about our commitment to corporate social responsibility, visit keurigdrpepper.ca/corporate-responsibility.

About Invest Alberta

Invest Alberta attracts high-impact, high-value investments into Alberta, Canada by providing best-in-class concierge services for investors and companies. With investment advisors strategically positioned in key markets around the world, Invest Alberta works to remove barriers for businesses to start, scale, and succeed. Since 2020, Invest Alberta has supported the commitment of approximately $20 billion in investment and more than 26,000 new jobs for Albertans. For more information, visit investalberta.ca.

About XTL Group

Established in 1985, the XTL Group provides customers across North America progressive and customized end-to-end supply chain solutions that combine the key strengths of our 3 distinct service offerings: asset-based transport, logistics, and distribution. With a fleet of 500 trucks, 1300 dry, temperature controlled and specialized trailers with multi-axle configurations, 2.5 million square feet of warehousing space and an extensive network of partner carriers, our fully integrated supply chain solutions support the business needs of our partners and adds value to their core competencies. Our partners will benefit from our company-wide commitment to understanding and responding to their business needs in a safety-first and regulatory-compliant environment that delivers on-time results. XTL is C-TPAT, CSA, FAST, PIP & SmartWay certified, AIB Accredited, and has been named Trucking HR Canada’s Top Medium Fleet for the last two years. Visit www.xtl.com for more information.

The latest from Today’s Trucking’s annual Top 100 Canadian Fleets for 2024 showcased the resilience and innovation of the industry’s top performers, while highlighting shifts in the economic landscape as notable merges and acquisitions influenced rankings.

Coming in at #24, XTL has increased it’s position over the past several years reflecting our steady growth in all divisions. Since 1985, XTL has leveraged its expertise in truckload, warehousing, logistics, intermodal, and temperature-controlled transport to serve as a strategic partner for our valued customers.

It’s incredible to think back on how far we’ve come in the last 39 years; good things happen when you focus on service.

Looking forward, we remain committed to reliability and service excellence. In an industry where the landscape is constantly shifting, it’s important to build partnerships based on trust and longevity.  Learn how we can support your end-to-end supply chain today.

We’re thrilled to announce that XTL has been named one of Trucking HR Canada’s Top Fleet Employers for the 8th consecutive year!

This incredible achievement is a testament to our unwavering commitment to excellence in every aspect of our operations. It’s a reflection of the hard work, dedication, and passion of every member of our team, and inspires us to keep raising the bar and setting new standards of excellence in the trucking industry.

Thank you to Trucking HR Canada for this honor. We’re proud to be recognized as a leader in promoting a positive and inclusive workplace culture.

Read Trucking HR Canada‘s press release below

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Trucking HR Canada announces Top Fleet Employers for 2024

OTTAWA, ON (April 10, 2024)— Trucking HR Canada (THRC), is pleased to announce 104 fleets have been named to our Top Fleet Employers list for 2024.

The Top Fleet Employers program is a national initiative that recognizes fleets that have HR policies and practices that meet the highest standards within the industry. It is not a competition, but a rigorous review process where applicants are evaluated based on multiple criteria. Fleets are assessed in these areas: skills development, workplace culture, employee engagement, recruitment practices, compensation, sustainability and innovative HR policies. Employees also play a role in providing feedback about their workplaces.

Top Fleet Employers meet THRC’s HR standards of excellence and are leaders in showcasing this industry as a great place to work. Employers who have been honoured with a spot in the program’s ranks for a minimum of five and ten years are awarded, Top Fleet Employer of
Distinction status.

“We are proud to see our list grow for the 11th year in a row,” says Angela Splinter, CEO, Trucking HR Canada. “Fleets from all regions, and of all sizes are represented in the program this year and we look forward to celebrating all the top fleets.”

The 2024 Top Fleet Employers will be recognized and celebrated at the 11th annual Awards Gala, which will be held at the Palais Royale in Toronto on October 17, 2024.

Gala tickets will be on sale soon. Watch our newsletter and social channels for an announcement. Tickets are limited and will be available on a first-come, first-served basis.

Applications for the 2025 year of the Top Fleet Employer program will open end of fall 2024. Watch for information webinars this fall to provide employers with what they need to know before applying to the program.

For more information, please visit the FAQ page.

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Trucking HR Canada is a national, non-profit organization, advancing modern HR solutions for the trucking and logistics workforce. We collaborate, partner, and work with a dynamic network including industry associations, government departments and industry  professionals to ensure Canada’s freight transportation network has the skilled workforce needed for today and into the future.

When it comes to moving goods between Canada and the US, transborder trucking is the primary method for getting things done. It’s the backbone of our economic relationship, responsible for hauling over 55% of all cross-border trade. And with billions of dollars’ worth of stuff moving back and forth every year, it’s a big deal for businesses on both sides of the border.

The Significance of Transborder Trucking

Transborder trucking is a cornerstone of the economic relationship between Canada and the US. According to recent statistics, trucking accounts for over 55% of cross-border trade between the two countries, making it the primary mode of transportation for goods. With billions of dollars’ worth of merchandise moving between Canada and the US each year, efficient and reliable trucking services are essential to sustaining the flow of trade.

Transportation Modes:

• Trucks: Carried 55% of freight between Canada and the United States in 2022.
• Pipelines: Accounted for 18% of freight.
• Rail: Contributed 16%.
• Vessels: Handled 6%.
• Air: Managed 5%.

Value of Trade:

• In 2022, U.S. freight flows with Canada and Mexico equaled $1.57 trillion dollars.
• The total weight of that trade was 654.0 million tons.
• Besides oil and energy products, the U.S., Canada, and Mexico are also each other’s largest trade partners for agricultural goods.
• Interestingly, since 2015, there have been instances where U.S. freight with Mexico by value has surpassed that of Canada, while the weight of freight flows with Canada continues to exceed that of Mexico.

Growth Trends:

• Truck freight has grown faster than rail freight for U.S. trade with Canada and Mexico combined.
• In 2022, trucks shipped $948.0 billion worth of goods from and to Canada and Mexico, while rail accounted for $210.2 billion.
• From 2021 to 2022, the value of truck freight increased by 14.5%, and rail increased by 12.7%.
• Pipelines carried $149.2 billion of mostly energy products like oil and gas, while waterborne vessels transported $138.8 billion of freight, and air cargo carried $57.8 million.

Mode-Specific Insights:

• Canada: Has a higher weight-to-value ratio of commodities being traded, such as vehicles, plastics, timber, and oil.
• Mexico: Has a higher value-to-weight ratio of commodities such as auto parts and agricultural products.

Truck Freight Trends:

• U.S. freight transportation by truck with Mexico increased at a faster pace than Canada since 2020.
• From the pandemic lows in April 2020 to June 2023, freight by truck with Canada increased from $17.8 billion to $39.5 billion, while freight by truck with Mexico grew from $20.8 billion to $49.0 billion.

Regulations and Compliance: Navigating the Border

When it comes to transborder trucking, compliance with regulations is paramount. Partnering with a reputable transborder trucking company ensures that your shipments meet all necessary requirements for smooth border crossings. But what exactly should you look for in a great transborder trucking company?

First and foremost, reliability is key. A top-notch transborder trucking company should have a proven track record of delivering shipments on time and without incident. Look for companies with extensive experience in cross-border logistics and a thorough understanding of the regulatory landscape.

Additionally, transparency and communication are essential. Your trucking company should keep you informed every step of the way, providing updates on the status of your shipments and any potential delays or issues that may arise.

There are specific requirements for transborder shipments to cross the border. When shipping goods between Canada and the US, there are several documents you’ll need to have in order:

1. Bill of Lading (BOL): This document serves as a receipt for the goods being transported and contains important information such as the shipper, consignee, and description of the goods.
2. NAFTA Certificate of Origin: For shipments qualifying under the North American Free Trade Agreement (NAFTA), a certificate of origin is required to claim preferential tariff treatment.
3. Commercial Invoice: This document provides details about the transaction, including the value of the goods, the terms of sale, and the parties involved.

In addition to these documents, the role of the customs broker is crucial in pre-clearing shipments before they reach the border. Through the Pre-Arrival Review System (PARS), customs brokers submit required documentation to Customs and Border Protection (CBP) or the Canada Border Services Agency (CBSA) for review prior to the arrival of the goods at the border. This helps expedite the clearance process and minimize delays.

Security is another critical aspect of transborder trucking. With the ever-present threat of terrorism and smuggling, both the US and Canada have implemented security programs aimed at safeguarding the supply chain. Programs such as Partners in Protection (PIP) in Canada and the Customs-Trade Partnership Against Terrorism (C-TPAT) in the US provide benefits to trusted traders who meet certain security criteria. By participating in these programs, companies demonstrate their commitment to maintaining the integrity and security of the supply chain.

Navigating the regulatory landscape of transborder trucking can be complex, but with the right partner and a thorough understanding of the requirements, businesses can ensure efficient and compliant cross-border shipments. Choose a transborder trucking company that prioritizes compliance, communication, and security, and you’ll be well on your way to successful cross-border trade between Canada and the US.

The Role of Transborder Trucking Companies

Transborder trucking companies serve as the backbone of cross-border logistics, providing efficient and reliable transportation services to meet the diverse needs of shippers. With specialized expertise in navigating customs procedures, border crossings, and regulatory requirements, these companies play a crucial role in facilitating trade between Canada and the US. From full truckload (FTL) shipments to temperature-controlled freight and intermodal transportation solutions, transborder trucking companies offer a range of services tailored to the unique requirements of cross-border trade.

XTL Transport: A Trusted Transborder Partner

For over three decades, XTL Transport has been a trusted provider of transborder transportation solutions, connecting businesses across Canada and the US. Since 1985, XTL has leveraged its expertise in truckload, warehousing, logistics, intermodal, and temperature-controlled transport to serve as a strategic distribution partner for clients. With a commitment to excellence and customer satisfaction, XTL delivers customized solutions that optimize supply chain efficiency and drive business success.

So if you’re looking to expand your reach and explore new markets, transborder trucking is the way to go. And with XTL Transport by your side, you can ship with confidence, knowing that your goods are in good hands every step of the way.

As winter sets in, the challenges of transporting temperature-sensitive goods come to the forefront. For industries dealing with liquids prone to freezing, like the chemicals industry and the food services industries, procuring the safe and reliable movement of these products becomes a high priority. XTL Transport, a leading trucking company specializing in temperature controlled transport, is here to share some best practices that are essential for shippers during the heat season.

“Hot Tips” For Temperature Controlled Transport this Winter

Book Early for Temperature Controlled Transport:

One of the cardinal rules for successfully managing temperature controlled transport during the winter season is to book early. Demand for heated transport and temperature-controlled transport soars when the mercury drops; making advance booking crucial to secure the services you need and avoid last-minute hiccups.

Accurate Communication of Temperature Requirements:

Precise communication is the cornerstone of successful temperature controlled transport. Ensure that you relay your cargo’s specific temperature requirements accurately to your transportation company. Any discrepancies or misunderstandings regarding temperature can lead to compromised goods. XTL Transport’s specialized temperature-controlled trailers are equipped with refrigeration units that can maintain your cargo at the precise temperature needed throughout the journey.  Make sure the exact temperature requirements are clear when you call in your order or send us your dispatch form.

Understanding the Difference between “Protect from Freeze” and “Temperature Controlled”

It’s essential to understand the distinction between “protect from freeze” service and “temperature-controlled transport.” “Protect from freeze” service may not necessarily include heated transport; instead, it relies on factors such as transit time, insulation, or the use of diesel-fired heaters to prevent freezing. While suitable for certain situations, XTL Transport offers genuine temperature-controlled transport, ensuring your cargo consistently and precisely adheres to the specified temperature throughout the entire journey.

 Secure Packaging:

Pack your goods robustly to withstand the rigors of winter transport. Utilize insulation, thermal blankets, or pallet covers to provide an additional layer of protection against extreme cold.

Weather Monitoring:

Stay informed about weather conditions along your shipment route. Staying vigilant about potential temperature drops or inclement weather allows you to make informed decisions and plan for contingencies.

 Allow for Delays:

Winter weather can result in unexpected transportation delays. Incorporate extra time into your shipment schedule to account for potential hold-ups due to adverse weather conditions. Harsh winter storms can close transportation routes, border crossings or just in general delay your pickup or delivery, make sure you have planned for these eventualities.

 Choose the Right Carrier for Temperature Controlled Transport:

Selecting a reputable carrier with a proven track record in temperature-controlled transport is paramount. XTL Transport’s expertise in temperature-controlled logistics makes them the ideal choice for shippers looking to safeguard their goods during the winter season.

Choose XTL for Peace of Mind this Winter:

When it comes to mastering temperature controlled transport during the winter season, meticulous planning and precise communication are your allies. By following these best practices, including early booking, accurate communication of temperature needs, and understanding the difference between services, shippers can rely on XTL Transport to deliver their goods without compromise, even in the harshest winter conditions. Don’t leave your temperature controlled transport to chance—choose XTL Transport for peace of mind and precision this winter.

Choosing the right transport company is crucial for businesses that rely on freight transportation.  Selecting the right carrier from the many North American transport companies in the marketplace can be a real challenge.  At XTL Transport, we have over 30 years of experience in the transportation industry and understand the importance of finding a reliable and sustainable transport partner. Here’s why experience, range of services, safety record, technology, customer service, diversity, environmental responsibility, specialized equipment, and reliability are important when selecting a transport company and how XTL Transport meets these requirements.

Top 10 Things to Look for in the Best Transport Companies:

Experience:

Experience is important in the transportation industry as it ensures that the company has the expertise to handle a diverse range of transportation needs. At XTL Transport, our decades of experience allow us to develop deep industry knowledge and provide our clients with efficient and reliable transportation solutions.

Range of Services:

A wide range of services is important as it allows clients to have all their transportation needs taken care of by one company, saving them time and money, as well as, strengthening a partnership with a leader in the transportation industry.   AT XTL Transport we offer comprehensive transportation, warehousing, and logistics services that can be tailored to fit our clients’ specific needs.  Clients leverage all services for an efficient logistics strategy executed and coordinated by a single provider.

Safety and Security Record:

When it comes to shipping goods, safety and security are paramount concerns. That’s why it’s important to choose a transportation service provider that prioritizes safety and has a proven track record of keeping their customers’ goods secure.

One way to ensure that a company takes safety and security seriously is by checking if they have any relevant certifications. For example, XTL Transport has numerous certifications, including FAST (Free and Secure Trade), C-TPAT (Customs Trade Partnership Against Terrorism), PIP (Partners In Protection), CSA (Canadian Self-Assessment), PARS (Preapproved Review System) (Canada), PAPS (Preapproved PARS System) (USA), and SmartWay Certified. These certifications demonstrate XTL’s commitment to ensuring the safety and security of our customers’ goods.

In addition to these certifications,  at XTL we also have a robust safety program in place, which includes regular safety training for our drivers, the use of the latest safety technologies, and ongoing safety evaluations.

Technology:

Technology plays an increasingly vital role in the transportation industry, and businesses looking for a transportation service provider should consider a company that leverages technology to improve their services.

Here are some key technology factors to consider when selecting a transportation service provider:

1. New-model equipment policy – Look for a company that has a policy to keep their fleet up-to-date with the latest driver-assist and fuel-saving technologies. This can not only reduce their carbon footprint but also improve the safety and performance of their fleet.
2. GPS tracking – Ensure the transportation service provider you choose has live GPS tracking on all their tractors and trailers. This feature allows you to monitor the location of your shipment in real-time, enabling you to respond quickly to any issues or delays.
3. Electronic logging devices (ELDs) – Select a company that uses ELDs to track driver hours and ensure compliance with regulations in both the US and Canada.
4. EDI capabilities – Find a transportation service provider that is fully EDI capable, which will streamline your supply chain systems, and ensure efficient and accurate inventory management.
5. State-of-the-art reefer units – If you need temperature-controlled transportation, ensure the company you select has state-of-the-art reefer units that have live diagnostics and two-way communication.
6. Route optimization and dashcam reporting – Select a company that utilizes AI-enhanced route optimization and dashcam reporting to ensure the most efficient and safe routes are taken.
7. Robotic process automation – Consider a company that uses back-end robotic process automation to streamline operations and reduce manual errors.
8. Digital notifications, reporting, invoicing, and payments – Look for a transportation service provider that provides digital notifications, reporting, invoicing, and payments. This feature will help you easily manage your accounts with them and have access to all the necessary information.

At XTL Transport we utilize technology to provide seamless and efficient transportation services to our clients. XTL has a new-model equipment policy, live GPS tracking, ELDs, are fully EDI capable, and use state-of-the-art reefer units. As well, XTL utilizes AI-enhanced route optimization and dash cam reporting and back-end robotic process automation to streamline operations. XTL also offers digital notifications, reporting, invoicing, and payments, which make managing accounts with them straightforward and convenient.

XTL’s focus on technology not only improves our services but also reflects our commitment to sustainability and reducing our carbon footprint. State-of-the-art reefer units we utilize are not only cutting edge in design but also provide efficient and environmentally friendly transportation of temperature-sensitive goods. Additionally, AI-enhanced route optimization reduces the number of miles traveled, reducing fuel consumption and emissions.

By leveraging technology in our operations, XTL Transport ensures that clients receive top-notch transportation services. However, it’s important to note that technology should not be the only factor to consider when selecting a transportation service provider. Other critical factors, such as experience, safety record, reliability, and customer service, must also be considered to ensure that you choose the best transportation service provider for your needs.

Customer Service:

When selecting a transportation service provider, excellent customer service is a critical factor to consider. Here are some key factors to consider when assessing a transportation service provider’s customer service:

1. Responsiveness: A good transportation service provider should be easy to reach and responsive to inquiries or concerns. They should have a customer service team that is available to assist customers promptly.
2. Reliability: Reliability is critical in the transportation industry. A good provider should have a reputation for delivering shipments on time and without incident. They should also have contingency plans in place in case of unexpected issues or delays.
3. Communication: Good communication is essential in the transportation industry. The provider should be able to provide regular updates on the status of shipments and any issues that arise.
4. Flexibility: A good provider should be flexible and able to adapt to changing needs or circumstances. They should be able to offer customized solutions to meet specific requirements.

XTL Transport meets all of these criteria and has won numerous awards for our commitment to customer service. XTL has been recognized as The Shipper’s Choice, a Carrier of Choice, and named as a Top Fleet Employer of Distinction by Trucking HR Canada. These awards are a testament to XTL’s dedication to providing exceptional customer service. Our team has a reputation for being responsive, reliable, and flexible, with a commitment to open and honest communication.

Diversity:

Diversity in the transportation industry is important as it allows companies to understand and meet the unique needs of a diverse client base. XTL Transport values diversity and is committed to providing a work environment that is inclusive and free from discrimination. We believe that our diverse team of professionals allows us to better understand and serve the needs of our clients.

Environmental Responsibility:

Environmental responsibility is important in the transportation industry as it helps to reduce the industry’s carbon footprint and mitigate the effects of climate change. XTL Transport is committed to reducing our environmental impact through the use of fuel-efficient vehicles, alternative fuels, and sustainable practices. We have implemented a number of initiatives to reduce our carbon emissions and improve our environmental performance.

Specialized Equipment:

Specialized equipment is important for companies that need to transport goods that require special handling or temperature control. XTL Transport offers cutting-edge temperature-controlled equipment that is both sustainable and designed for maximum efficiency, ensuring that our clients’ products arrive at their destination in the same condition they left.

Reliability:

Reliability is a key factor in the transportation industry, and XTL Transport is committed to providing our clients with on-time delivery and reliable transportation services. Our experienced team of professionals works tirelessly to ensure that our clients’ shipments are delivered safely and on time, every time.

Competitive Pricing:

Competitive pricing is important in the transportation industry as it helps clients to optimize their supply chain and reduce transportation costs. XTL Transport understands the importance of competitive pricing and works closely with our clients to provide cost-effective transportation solutions without compromising on quality or safety.

In conclusion, selecting the right transport company is crucial for businesses that rely on freight transportation. At XTL Transport, we have the experience, expertise, and commitment to provide our clients with reliable and sustainable transportation solutions that meet their unique needs. From our comprehensive range of services to our cutting-edge technology, exceptional customer service, diversity and environmental responsibility, specialized equipment, reliability, and competitive pricing, XTL Transport is the ideal choice for companies looking for a trusted and dependable transport partner.